Frequently Asked Questions
Everything you need to know about your Youtop Optical shopping experience.
How do I provide my prescription for my new frames?
You can upload a photo of your valid prescription directly on the product page, or email it to our customer support team after placing your order.
What is the average shipping time for international orders?
Standard international shipping typically takes 7-14 business days, while expedited options are available for delivery within 3-5 business days.
What is your return policy if I am not satisfied?
We offer a 30-day return policy on all frames. If you are not satisfied with your purchase, you can return them for a full refund or exchange, provided they are in original condition.
Are your lenses equipped with blue light protection?
Yes, we offer high-quality blue light blocking lens upgrades for all our fashion frames to help reduce digital eye strain from screens.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your package's progress.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.